Privacy Policy

Updated on October 02, 2025

Who We Are

STYLE SPIRE LTD ("we," "us," or "our") operates the website https://ivoryhouse.uk/ Under the brand Ivory House, we’re a team of fashion lovers committed to curating affordable, on-trend styles inspired by global fashion capitals. From wardrobe essentials to bold, standout pieces, we make getting dressed feel effortless, exciting, and entirely your own. This Privacy Policy explains how we collect, use, and protect your personal information.

Data Controller Information
For the purposes of the UK GDPR and applicable data protection laws, the data controller responsible for your personal data is:

STYLE SPIRE LTD
Address: 20 Wenlock Rd London N1 7GU United Kingdom
Email: info@ivoryhouse.uk

Information We Collect

Personal Identification Information

We collect personal identification information from Users when they interact with our Site, such as when creating an account, placing an order, subscribing to our newsletter, or contacting customer service. This information may include:

• Contact Information: Full name, email address, mailing address, and phone number.
• Payment Information: Credit card or other payment details needed to process orders. Payment information is processed securely by third-party processors and is not stored on our servers.
• Authentication Data: For buyers and sellers, we may collect information to confirm product authenticity, including photos and product descriptions.

Non-Personal Identification Information

We may automatically collect non-personal identification information about Users whenever they interact with our Site. This may include:

• Browser Details and Device Information: Type of browser, device type, operating system, and Internet service provider (ISP).
• Log Data: IP address, browser type, visited pages, visit time and duration, and other usage statistics.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. These fall into the following categories:

• Strictly Necessary Cookies – required for the website to function (cannot be disabled).
• Performance/Analytics Cookies – help us understand how visitors use the site (require consent).
• Functional Cookies – allow personalization and remembering preferences (require consent).
• Advertising/Marketing Cookies – used to deliver relevant ads and measure campaign effectiveness (require consent).

When you first visit our site, you will see a cookie consent banner where you can accept, reject, or manage your cookie preferences. You may also adjust your preferences at any time via your browser settings or our cookie settings tool.

How We Use Collected Information

We may use your personal information for the following purposes:

• To Provide and Maintain Our Services: To process orders, manage accounts, and provide customer support.
• To Personalize User Experience: Aggregated data may help us understand how Users use our Site and improve its functionality.
• To Improve Our Website: We may use feedback to enhance our products, services, and overall user experience.
• To Process Payments: Only use submitted information to complete transactions.
• To Send Periodic Communications: We may send order confirmations, updates, or respond to inquiries. With your consent, we may also send promotional information, and you can unsubscribe anytime.

How We Protect Your Data

We implement reasonable security measures to protect your personal information against unauthorized access, alteration, or disclosure. Sensitive and private data exchanged between the Site and Users is encrypted and protected via SSL (Secure Socket Layer) and other digital security measures. We also comply with industry standards for payment card security.

Data Sharing and Disclosure

We do not sell, trade, or rent Users' personal identification information. However, we may share information:

• With Service Providers: We may share information with third-party providers who assist us in our business operations (e.g., payment processing, shipping, or customer support).
• For Legal Compliance: We may disclose information if required by law or to protect against legal liability.
• During Business Transfers: In case of a merger, acquisition, or sale, personal data may be transferred.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, such as keeping your account active or as required by law.

• Account Information: Retained as long as the account remains active.
• Legal Compliance: Retained as needed to meet legal obligations or resolve disputes.

International Data Transfers

Your personal data may be transferred outside the UK or European Economic Area (EEA). Where we do so, we ensure appropriate safeguards are in place, such as the UK International Data Transfer Agreement (IDTA), the UK Addendum to the EU Standard Contractual Clauses (SCCs), or transfers to countries deemed adequate by the UK government.

Your Rights and Choices

• Access and Update: You have the right to access and update your personal information by logging into your account or contacting us.
• Data Portability: Request a copy of your personal data in a structured format.
• Deletion: Request deletion of your personal data, except data we are required to keep for legal, administrative, or security purposes.
• Opt-Out of Marketing: You may opt out of marketing communications at any time by following unsubscribe links or contacting us directly.

Under UK GDPR, you have the following rights:

• Right of Access – obtain a copy of your personal data.
• Right to Rectification – correct inaccurate or incomplete data.
• Right to Erasure (“Right to be Forgotten”) – request deletion of your data in certain circumstances.
• Right to Restrict Processing – ask us to limit how we use your information.
• Right to Data Portability – request your data in a structured, machine-readable format.
• Right to Object – object to processing of your personal data, including for direct marketing.
• Rights related to automated decision-making – you have the right not to be subject to a decision based solely on automated processing, including profiling.

You can exercise your rights at any time by contacting us at info@ivoryhouse.uk.

Children's Data

Our website and services are not intended for individuals under the age of 16, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected data from a child without verified parental consent, we will delete that information promptly. If you believe that we might have any information from or about a child under 16, please contact us at info@ivoryhouse.uk