Shipping policy

At Ivory House, we aim to make your shopping experience seamless by offering clear and reliable shipping guidelines. All orders within United Kingdom qualify for free delivery.

Shipping Coverage

This policy applies to shipments sent to customers located in United Kingdom.

Delivery Schedule

Here’s what you can expect for order processing and delivery:

Order cutoff time: Orders placed after 17:00 GMT (Greenwich Mean Time, London) Monday through Saturday will be processed the next business day.
Handling time: Typically 1-2 business days, Monday through Saturday.
Transit time: Around 5-6 business days, Monday through Saturday.
Estimated delivery window: Approximately 6-8 business days in total.

Once your order is processed, it will be shipped via one of our trusted delivery partners.

Carrier Partners

We work with reliable carriers such as Royal Mail to ensure safe and timely delivery.

Shipping Costs

Free Shipping: Available for all orders within United Kingdom, with no minimum purchase required.

Delivery Concerns

If you encounter issues such as delays, lost packages, or damaged shipments, please contact our customer service team immediately. We’ll work with you to resolve the matter quickly. If necessary, we will send a replacement or process a full refund. For more information, view our return policy here.

Order Tracking

Once your order ships, you’ll receive an email confirmation with a tracking number. You can monitor your package through our tracking page.

Address Changes

If you need to change your delivery address, please email our support team at info@ivoryhouse.uk within 24 hours of placing your order or before the daily cut-off time. We will do our best to update your shipping information before the order is processed.

Not at Home?

If you're unavailable at the time of delivery, the courier will attempt redelivery or leave your package at a local pickup point. You will be notified with instructions on how to retrieve your parcel.

Refusing Delivery

If you refuse a delivery, return shipping costs and any additional fees will be deducted from your refund.

Questions & Support

For more details, visit our FAQ page or reach out to our support team at info@ivoryhouse.uk or via our contact form.

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