Frequently Asked Questions
Welcome to our FAQ section. Here you’ll find quick answers to common questions about orders, shipping, payments, returns, and more.
We’ve kept it simple so you can find what you need fast. If you don’t see your answer here, just reach out to us—we’re happy to help.
Order & Shipping
When do you process and ship orders?
When do you process and ship orders?
We process orders within 1–2 business days (Monday–Saturday). After that, delivery usually takes 5–6 business days, so your total shipping time is about 6–8 business days.
How can I track my order?
After your order has been shipped, we’ll send you a confirmation email containing a tracking number. Simply use this number to follow your package through our tracking page.
Returns & Refunds
What is your return policy?
You may return your order within 30 days of delivery, provided the items are unused and in their original packaging. For full details, please see our Return & Refund Policy.
How long does it take to get a refund?
Once we receive and approve your return, refunds are processed within 7 days to the original payment method.
Payments
What payment methods do you accept?
We accept all major payment options, including Visa, MasterCard, Maestro, American Express, UnionPay, Google Pay, Apple Pay, and Shop Pay.
For full details, check out our Payment Policy
Why was my payment declined?
Payments may be declined for several reasons, such as insufficient funds, incorrect card details, or restrictions from your bank. We recommend trying a different payment method or contacting your bank for assistance. For more guidance, please check our Payment Policy.
Delivery Issues
What if my order gets lost in transit?
If your package is late or hasn’t arrived within the expected timeframe, please reach out to us. We’ll look into it right away and arrange a replacement or refund if necessary.
For more details, check our Shipping Policy
Collapsible rowWhat happens if I’m not home at the time of delivery?
If you're unavailable, the courier will attempt redelivery or leave your package at a local pickup point. You’ll receive notification with instructions.
Still Have Questions?
If your question wasn’t answered in the FAQs above or you need further assistance, our customer support team is here to help. Whether it’s about your order, shipping, returns, or anything else — we’ve got you covered.