Cancellation Policy

At Ivory House, we understand that circumstances may change after placing an order. This policy explains our order cancellation terms and applicable timeframe.

Order Cancellation Window

You may request to cancel your order within 24 hours of placing it.
Cancellation requests are subject to order status and processing stage.

How to Cancel an Order

Contact Us: Email info@ivoryhouse.uk within 24 hours of purchase.
Provide Details: Include your order number and clearly state your request for cancellation.
Confirmation: Our support team will confirm whether your order is eligible for cancellation.

Orders That Cannot Be Cancelled

Orders that have already been processed, packed, or shipped
Cancellation requests made after the 24-hour timeframe

If an order cannot be cancelled, you may return the item after delivery in accordance with our Return & Refund Policy.

Refunds for Cancelled Orders

Approved cancellations are refunded to the original payment method
Refunds are typically processed within 5–7 business days
No cancellation fees apply within the permitted cancellation period

Important Notes

Once an order has entered the shipping stage, cancellation may no longer be possible
Shipping charges already incurred may be non-refundable

Questions & Support

For more details, visit our FAQ page or reach out to our customer service team.

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