Privacy policy

Last updated: October 02, 2025

This Privacy Policy explains how Ivory House (“we,” “our,” or “us”) collects, uses, and protects your personal information when you visit https://ivoryhouse.uk/ (the “Site”) or interact with our services.

Updates to This Policy

We may revise this Privacy Policy periodically to reflect changes in our practices, legal requirements, or business operations. Any updates will be posted on this page with a new “Last updated” date.

Information We Collect

Data You Provide Directly

Contact details (full name, email, phone number, mailing and billing address)
Order information (billing/shipping addresses, payment confirmation)
Account details (username, password, security credentials)
Communications with customer support
Authentication data for product authenticity verification (photos, product descriptions)

Data Collected Automatically

We use cookies and similar technologies to gather information such as device type, browser, IP address, visited pages, visit times, and usage analytics.

Data from Third Parties

We may receive information from service providers, vendors, or social platforms that help us operate and improve our services.

How We Use Your Information

To process and deliver orders
To send account, order, and policy updates
To provide customer support
For marketing and promotional purposes (where legally permitted and with consent)
To detect fraud and enhance security
To comply with legal and regulatory obligations
To personalize user experience and improve our website

Cookies & Tracking

We use cookies to personalize your experience, analyze site performance, and deliver relevant content. You can manage cookie preferences through your browser settings or the cookie consent banner on our site. Disabling cookies may affect site functionality.

Sharing of Information

We may share personal data with:

Service providers and vendors working on our behalf (e.g., payment processors, shipping partners, customer support)
Business and marketing partners
Affiliates within our corporate group
Government authorities when legally required

We do not sell, trade, or rent your personal identification information.

Third‑Party Links

Our Site may contain links to external websites. We are not responsible for their content or privacy practices. Please review their policies before sharing personal data.

Children’s Privacy

Our services are not directed toward individuals under the age of 16, and we do not knowingly collect personal information from children. If you believe a child has provided data without verified parental consent, please contact us to request deletion.

Security & Data Retention

We implement reasonable security measures such as SSL encryption to protect your personal data. However, no system is completely secure. We retain your information only as long as necessary to fulfill the purposes outlined or as required by law.

Your Rights

Under UK GDPR, you have rights including:

Access, correct, or delete your personal data
Request data portability
Restrict or object to processing
Withdraw consent
File a complaint with a data protection authority

You can exercise these rights at any time by contacting us at info@ivoryhouse.uk. Verification of identity may be required.

International Users

Your personal data may be transferred outside the UK or European Economic Area (EEA). When we do so, we ensure appropriate safeguards are in place such as the UK International Data Transfer Agreement (IDTA) or UK Addendum to the EU Standard Contractual Clauses (SCCs).

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